Client care

Contact us

From finding your fit to following your order, we’re here to help with your Rue Clarté dress.

Email our team

support@rueclarte.com

We’ll reply by email as soon as possible.

Write to us

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Email address *

For order inquiries, use the email you ordered with.

How can we help? *

Choose the closest topic so we can help you.

Have photos? Email your order number, a brief description and photos to support@rueclarte.com. You can email us instead of completing this form.

Read our return policy

Order number (optional)

Find this in your confirmation email, or leave it blank if unavailable.

Event date (optional)

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Your details will be used to respond to your inquiry. See our Privacy Policy.

A little guidance

Before you write

Will it arrive before my event?

For an upcoming occasion, share the dress, event date, country and ZIP or postal code before ordering. We’ll help you check the estimated delivery window for your plans.

Ask about my event

Where can I track my order?

Once your order ships, use the tracking link in your shipping confirmation email. Check your spam folder if you can’t find it. If you need a dispatch update or tracking hasn’t changed, send us your order number and we’ll look into it.

Get help with my order

Which size should I choose?

Start with the size guide on the dress’s product page, as measurements can vary by style. For personal guidance, send us the dress name or link and your bust, waist and hip measurements, in inches or centimeters.

Ask about sizing

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. We’ll check what is possible under our policy and confirm the outcome by email.

Request an order change

Already speaking with us? Reply to your existing email thread to keep your order details and conversation together.

Continue exploring the collection

Rue Clarté is operated by LUSDELUNE.

Business information

Business Registration No. 41556965-000-09-25-9

Business status: Partnership

Registered address:
Room 1309, Pik Luk House, Shek Pai Wan, Aberdeen, Hong Kong
香港香港仔石排灣碧綠樓1309室

For a return, please contact our team for the correct return address before sending your parcel.

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